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Frequently Asked Questions
- Q: Where is my AC adapter? I couldn’t find it in the original package.
- A: If the order you placed contains the AC adapter. It will be shipped separately, and the tracking number will be informed via Amazon inbox message.
- Q: After I pressed the ON/OFF button, nothing happened and the screen didn’t display anything. Is the fridge a defective one?
- A: The way to turn on the fridge is specific. Please press and hold the ON/OFF button for seconds, then it will turn on.
- Q: I got an E1 error code and it doesn’t work, what has happened to my fridge?
- A: The E1 error code means that the low voltage protection is activated, and the input voltage is lower than the default value of recent protection level. Try to lower the protection level according to the instruction in user manual or “Look Before First Use”, then the fridge will turn on again.
- Q: What solar panel and power bank sizes do i need for this?
- A: Some requirements for the power bank: Capability higher than 210AH; Output voltage larger than 13V; Current limit greater than 10A;
- Q: Why does the temp fluctuate?
- A: The main reason is that the compressor will stop working after the temp inside reaches the setting value. Then after the temp rises more than about 5℉, the compressor will go back to work again. Setting the temp about 5℉ lower than your ideal temp to achieve the best preservation effect.
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No ice-needed storage: Save the money and space for ice pack. Great Cooling performance with its compressor. Adjustable temperature from 0℉to 50℉.
Large Capacity for Breast Milk & food Storage: 21 Quarts capacity could hold 40 cans of 8-ounce breast milk bottles. Keep all of the food and breast milk safe and fresh. Always having food be ready for your baby, especially for children with food allergies.
Low Noise Operating: FC series is a quiet companion. The low noise design endows it with 45 decibels noise in average when it’s running, so it’s a perfect partner while traveling with babies or kids.
Home and Car use: Equipped with DC cable and AC adapter (Shipped Separately) Available for both household and car socket. Easy to transfer the cooler from your car to the hotel, connect different usage scenarios seamlessly.
Reliable Warranty and Customer Service: 2-year warranty on compressor and 1 year for other assemblies. Online customer service with quick response time less than 1 day.
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